KELLY
Company in South Africa
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We're South Africa's preferred recruitment agency, setting and maintaining high standards in staff placement for over 50 years.
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Navigating customer service challenges and opportunities in call centres
The customer service sector, particularly call centres, plays a crucial role in shaping brand perception and customer loyalty.
However, this industry faces significant human capital challenges that can impact service quality, employee satisfaction, and overall business performance.
The secret to success is that those same challenges can also be key differentiators and opportunities when harnessed… The post Navigating customer service challenges and opportunities in call centres appeared first on Kelly Recruitment.
South Africa
August 5, 2024The customer service sector, particularly call centres, plays a crucial role in shaping brand perception and customer loyalty.
However, this industry faces significant human capital challenges that can impact service quality, employee satisfaction, and overall business performance.
The secret to success is that those same challenges can also be key differentiators and opportunities when harnessed… The post Navigating customer service challenges and opportunities in call centres appeared first on Kelly Recruitment.
Profile last updated on October 5th, 2024